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Diploma of Community Services

Course Outline

Are you looking to commence or further your career in community services?

Enrol in our Diploma of Community Services course and develop the knowledge and skills to work with individuals, families, social groups or larger communities to support activities, information and referrals for people in need of assistance in our communities.

Why Study This Course?
  • The community service sector is growing and offers a rewarding and varied career path. Growth for jobs, growth for clients, and personal growth for those who work in the sector.
  • Community Service Workers are needed nationwide, in big and small cities, regional towns, as well as rural and remote locations.
  • This nationally recognised qualification includes a practical work placement in a real community services setting, so you can practice and perfect what you learn.

If you aspire to operate at an advanced skill level or have responsibility for the supervision of other staff and volunteers, this community services course is for you.

You’ll be ready to work as a community services professional in a range of service delivery roles including direct client work, community education or community development projects.

You’ll understand how to provide support to people in need of assistance and how to link clients to appropriate services and government departments.

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National Code CHC52015 Delivery Mode Online (with monthly face-to-face class) Assessment Mode Classroom & Online self-study Duration 9 – 18 months including practical placement Location Surrey Hills (VIC)

Course Details

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Entry Requirements

Academic Requirements:

There are no prerequisites for this nationally recognized qualification.

Minimum Age:

Candidate will need to be at least 18 years old.

Admission Requirements:

There are no barriers to entry based on gender, social or educational background. Students need to be able bodied and have the physical capacity to undertake the practical application of the program.

This course is aligned to ONCALL Group Australia’s recruitment processes and requirements and in most situations, participants would need to be over 20 years of age to realistically support a young person in Residential Out of Home Care.

Student should have foundation skills at the ACSF levels listed below.  This is tested during our Pre-training review.  Each student is required to complete the Language, Literacy & Numeracy assessment to determine what level they are currently working at & if they are suitable to proceed with this qualification.  Where students do not have skills, they may be provided with additional support to develop their literacy and numeracy skills to this level if appropriate, or alternatively they will be provided information on other more appropriate courses.


This course involves reading learning content and undertaking a range of written assessments and engaging in online forums and discussions. Furthermore, the delivery mode relies on the extensive use of written communication. As such, entry to the course requires the successful completion of English to Year 12 level.

If you haven’t successfully completed English at Year 12 level, you can demonstrate equivalency through one of the following:

  • Successful completion of a Nationally Recognised Training qualification at Certificate III level or higher; or
  • 3 years relevant industry experience in a role that requires the use of written documentation and communication.

ONCALL Training College recognises that not all people are able to read, write and perform calculations to the same standard. See the Language, Literacy and Numeracy Considerations section for more information on tools, resources and support services provided by ONCALL Training College.

USI Requirements:

Learners are required to comply with evidence of enrolments at the time of enrolment with ONCALL Training College. Students are required to provide appropriate forms of ID to confirm their eligibility to enrol in this course. Students are required to apply for unique student identification (USI) number while their study period in Australia and this information will be handed to the students at the time of orientation (

IT Requirements:

This qualification requires a basic understanding and use of computers and the internet. Support will be provided as required to develop the student’s skills.


This course is nationally recognised and government accredited.

Course Structure

To successfully achieve the CHC52015 – Diploma of Community Services, sixteen (16) units must be completed which are made up of:

  • 8 core units
  • 8 elective units

Electives are chosen to meet industry and student cohort needs so may change from those listed – please check with our team at time of enrolment.

Unit Codes Unit Name Core / Elective
CHCDEV002 Analyse impacts of sociological factors on clients in community work and services Core
CHCDIV003 Manage and promote diversity Core
CHCCOM003 Develop and implement service programs Core
HLTWHS004 Manage work health and safety Core
CHCCCS004 Assess co-existing needs Elective
CHCMHS013 Implement trauma informed care Elective
CHCCSM005 Develop, facilitate and review all aspects of case management Elective
CHCCDE011 Implement community development strategies Elective
CHCLEG003 Manage legal and ethical compliance Core
CHCADV002 Provide advocacy and representation services Elective Other
CHCCCS007 Develop and implement service programs Core
CHCCCS003 Increase the safety of individuals at risk of suicide Elective
CHCMGT005 Facilitate workplace debriefing and support processes Core
CHCCCS019 Recognise and respond to crisis situations Elective Other
CHCMHS001 Work with people with mental health issues Elective Other
CHCPRP003 Reflect on and improve own professional practice Core
Practical Placement

Practical placement is a mandatory requirement for some of the units chosen for the Diploma in Community Services qualification.

Students must complete 100 hours of work placement in a Community Services setting and will be required to obtain a Police Check, Working With Children Check and NDIS Screening to complete placement activities.

This practical placement will not only assist in developing work-ready skills but will also help to consolidate the skills and knowledge for some units.

If you require assistance finding work placement, please fill out the form below:

Career Outcomes

The community services sector is one of Australia’s fastest-growing sectors and is expected to continue growing. The Diploma of Community Services CHC52015 from ONCALL Training College can help you consolidate your career, with an emphasis on the skills required to be an effective community services worker.

Working in community services is demanding but rewarding, and offers diverse opportunities.

ONCALL Group Australia provides a range of career pathways for all its staff. The goal of this course is to increase work opportunities to in-house administration staff, Disability and Residential Out of Home Care.

Other opportunities within the Community Sector can include:

  • Case Coordinator
  • Case Management Supervisor
  • Case Worker or Case Manager
  • Community Care Worker
  • Community Services Worker
  • Manager Community Services
  • Program Coordinator
  • Team Leader
Pathways from Qualification

Candidates may progress to higher-level qualifications within and/or across the community sector.

Further training pathways from this qualification include, but are not limited to:

  • CHC62015 – Advanced Diploma of Community Sector Management
  • CHC82015 – Graduate Certificate in Client Assessment and Case Management

Further information on pathways can be found on

Training Delivery

Classes will run on Fridays from 9:00 am – 4:30 pm. This course will be delivered primarily online via Microsoft Teams, with practical workshops at the Surrey Hills campus once per month.

Suite 1, 670 Canterbury Road, Surrey Hills VIC

This course will be delivered using a blended delivery methodology. The blended methodology employed by ONCALL Training College will include an intensive face to face classroom training session including a theoretical and practical component along with online and self-study.

Payment Plan

ONCALL Training College offers you a Payment Plan, which enables you to pay for the course over its duration. Your first instalment is required as part of the enrolment process. Following commencement, you will be debited electronically each week until the completion of your payment plan.

Payment Plan:
Diploma of Community Services
(16 equal payments, total payments $4,800)
1st Payment $300 at enrolment
2nd Payment $300 one week after first workshop
Each subsequent payment of $300 will occur every week to the completion of the payment plan.


Full Course Fees

Fee Type Student Fee Skills First Funded Fee** $160 Full Fee $4,800 Staff Fee* $3,200

* Discount applies to staff of ONCALL and partner organisations.

** Your course can be subsidised by the Victorian Government’s Skills First program.

Call us to find out if you're eligible


RTO ID: 45098

Nationally Recognised Training
This training course is a Nationally Recognised Certificate and meets AQF standards.